What is the best way to learn about service changes?
Rapid updates are provided on our Facebook page (Walla Walla Valley Transit), but all relevant service change information can also be found at www.valleytransit.com/rider-info or you can find exact stop times based on your current location at www.iTransitNW.com. As of 2/27/2023, all services have returned to pre-pandemic levels.
Do I have to wear a mask on the bus?
Effective 4/18/22 the Federal Mandate, through the Transportation Security Administration, is no longer in effect. If a passenger wishes to wear a mask they are welcome to do so. Valley Transit has cloth masks available to hand out on buses to those who do not have one (while supplies last).
I feel like the driver or another passenger is discriminating against me for not wearing a mask, what should I do?
Masks are no longer required to ride public transit. If something has happened that makes you feel discriminated against, please contact us as soon as possible at 509-525-9140 or through email at firstname.lastname@example.org
What is Valley Transit doing to make the buses safe?
Valley Transit has taken several steps to protect everyone on the buses:
- Frequently disinfecting high touch areas with EPA approved cleaners
- Disinfecting every vehicle, every night, with heavy duty EPA approved cleaners
- Allowing everyone on board to wear a mask if they choose to do so
- Waived a previous policy prohibiting face masks onboard
What should a passenger do to stay safe from COVID-19, and help prevent the spread?
Passengers should consider wearing a mask, and are welcome to maintain social distancing even though it is no longer required. Additionally, if they are feeling unwell in any way, awaiting test results, or have tested positive for COVID-19 they should not board any public transit vehicles. If a passenger has recently recovered from COVID-19, they should wear a mask until they are at least ten days out from the day they tested positive.
What should I do if I see another passenger who appears ill?
Please do not confront any other passengers. You can either report your concern directly to the driver of the bus, or you can call 509-525-9140 to speak with a member of the administrative team.
Are any services restricted right now?
There are currently no service restrictions. Service levels have fluctuated throughout the pandemic, so please read the current service levels here.
Are evening services running?
Evening services are now running. Service levels have fluctuated throughout the pandemic, so please read the current service levels here.
What changes have there been to Dial-a-Ride services?
The delivery of Dial-a-Ride services has not been significantly changed, but the number of vehicles running in the service has been lowered. This has been done in a way to match the overall decrease in ridership that has been seen, so the experience for those still using Dial-a-Ride should be effectively the same.
Is there a limit to how many people can ride the bus?
There is no longer a restriction on how many passengers can be on the bus, however the front seats are still blocked off for the protection of the driver. Passengers are still welcome to practice social distancing on the bus, but it is not longer required by having certain seats blocked off.
Can the HVAC system spread COVID-19?
No. We use MERV 8 filters with a special anti-microbial coating on them to trap any disease particles before they can be pulled into the circulating air system. This system is complimented by our daily disinfectant applied via electrostatic sprayer. Additionally, once a month we change those filters and clean out the HVAC system with an EPA approved cleaner as an added precaution.
What should I do if I have concerns, or observe a bus that needs attention?
If you have a concern that is can be solved in three minutes or less, please feel free to share it with your driver. If finding an answer for you, or correcting an issue with a bus would take more than a few minutes, we recommend that you call our main facility instead. This way someone else can focus on quickly addressing your concern while the driver continues to keep passengers moving. We can be reached at 509-525-9140.