Our Other Services

Helpful Tips

Arrive at your stop a minute or two ahead of the time the bus is due. Our drivers make every effort to operate on schedule, but errors occur. Watches and clocks seldom agree and an error of a minute or two may result in a missed bus.

Wait for buses at designated bus stops at the far side of the intersections not in the middle of the block. This is an important safety factor for other traffic on the street that often must wait while the bus is loading. As an added help to the drivers, please flag the bus as it approaches.

Have the exact change or pass ready when boarding. Having the exact fare ready will help us give you on-time service. Drivers do not carry change.

Please refrain from smoking, littering and consumption of food or drink on the bus. This results in a more pleasant and enjoyable ride for everyone. Animals, other than service animals, must be kept in an approved pet carrier.

Dial-A-Ride is provided to persons 70 years of age or older, and to others who are not able to ride regular Valley Transit Fixed Route buses due to a disability. Passengers share the bus with others traveling in the same general direction and the trip may take longer than traveling alone. Reservations must be made by calling 509-527-3779, between 8:30 a.m. and 5:30 p.m., Monday – Friday one to fourteen days before you plan to travel. Same-day reservations are accepted only on a space-available basis. Dial-A-Ride is provided Monday through Friday, 6:30 a.m. to 5:30 p.m., except on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

When waving down a bus for a flag stop, you must stand in a highly visible area, that is not obstructed by a parked car or some other immovable object. The bus must be able to pull out of traffic to pick you up, and if there is nowhere for the bus to safely do so, they will not be able to accommodate your requested flag stop. A bus also cannot stop at an intersection to pick up passengers, and will not stop for flag stops in the downtown corridor (Walla Walla Core or the Walla Walla University core on College Avenue between 4th Street and Whitman Street). Below is an image that shows in general safe places to flag a bus down might be.

image of intersection wth safe sidewalk areas highlighted in green and unsafe areas for a bus to stop highlighted in red.

As you see depicted, a bus cannot pick you up if you are waiting on a closed street, at an intersection, or if you are hidden by a sign or tree. This does not mean that you cannot wait for a bus under a tree, only that as the bus approaches, you need to step out to make yourself fully visible as you flag the bus down. Always look for an open and easily visible area that has at least 50 feet of clear space directly in front of you that would allow your bus to safely pull in to pick you up.

If the driver can see you, but you are not located in a safe place for them to stop, they will try to find a nearby safe place to stop, but this will mean that you need to walk to where the bus parks. A bus will never allow you to board while they are still in the traffic lane.

The Dial-A-Ride driver assists passengers from the door of their residence to the door of their destination, as conditions warrant. Please be on-time. The van will wait up to five minutes only at a pick-up location as a convenience to other passengers who are also on a schedule. A second van will not be sent to the same address for that reservation. Attendants necessary to aid mobility are welcome to accompany passengers at no charge. Dial-A-Ride is not an ambulance service and cannot provide emergency transportation.

Be ready at least 15 minutes before pick-up. Let us know when you make your reservation if you have a disability or special needs. Wear your seat belt while in the van. Seat belt use is required unless you provide a signed medical release. Provide your own wheelchair if needed, which must be in a safe operating condition. Some size limitations apply such as width, length and weight. Remember, we are not allowed to operate a passenger’s self-propelled wheelchair. Provide a wheelchair ramp from your porch if there is more than one-step. Do not ask the driver to make schedule or destination changes.

Valley Transit is closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Columbus/Indigenous People’s Day, Thanksgiving Day, and Christmas Day. Excluding Columbus/Indigenous People’s Day, Job Access will operate on these days for registered clients with trip reservations. All services close on Columbus/Indigenous People’s Day to accommodate an all-staff training event.

Asotin County Transit; Clarkston; 509-758-3567
Ben Franklin Transit; Richland; 509-735-4131
Clallam Transit System; Port Angeles; 360-452-1315
Columbia County Public Transportation; Dayton; 509-382-1647
Community Transit; Lynnwood; 425-348-7100
C-Tran; Vancouver; 360-696-4494
Confederated Tribes of the Umatilla Indian Reservation (Kayak); Mission, OR; 541-429-7519
Everett Transit; Everett; 425-257-7777
Garfield County Transportation; Pomeroy; 509-843-0200
Grant Transit Authority; Ephrata; 509-754-1075
Grape Line; Walla Walla – Pasco; 866-235-5247
Grays Harbor Transportation Authority; Hoquiam; 360-532-2770
Intercity Transit; Olympia; 360-786-8585
Island Transit; Coupeville; 360-678-7771
Jefferson Transit Authority; Port Townsend; 360-385-3020
Kitsap Transit; Bremerton; 360-479-6962
Link Transit; Wenatchee; 509-662-1155
Mason County Transportation Authority; Shelton; 360-426-9434
Metro King County; Seattle; 206-296-0100
Milton-Freewater; OR; 541-938-8243
Pacific Transit; Raymond; 360-875-9418
Pierce Transit; Tacoma; 253-581-8000
Pullman Transit; Pullman; 509-332-6535
River City Transit; Longview; 360-442-5663
Skagit Transit System; Burlington/Mt.Vernon; 360-757-4433
Sound Transit; King, Pierce, Snohomish Counties; 800-201-4900
Spokane Transit Authority; Spokane; 509-325-6000
Twin Transit; Centralia; 360-330-2072
Washington State Ferries Division; Seattle; 206-515-3400
Whatcom Transportation Authority; Bellingham; 360-676-6843
Yakima Transit Yakima; 509-575-6175
Rideshare Online (for all of Washington State)
Walla Walla County
Walla Walla Valley Metropolitan Planning Organization; 509-876-8001
Benton-Franklin Council of Governments

Training Videos:

Buying a Token Transit Bus Pass

A Guide to Using our App

Trip Planning (in reverse)

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Valley Transit Plus Services

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Valley Transit Main Services