What is a subscription?
A subscription is an ongoing, regularly scheduled reservation (e.g., to dialysis, physical therapy). It is useful to schedule a subscription if you go to the same place at the same time one or more days each week.
When can I request a subscription?
Subscription rides may be requested once eligibility has been approved and a pattern of ongoing, regularly scheduled rides for 60 days without no shows and/or late cancellations has been established.
What determines if a request for a subscription will be approved?
Requests for subscription rides are accommodated if less than fifty-percent of the total rides available at that time of day are used for subscription rides.
How can I request a subscription?
Please call our dispatch office during normal business hours to request a subscription ride. To expedite your call, please have the following information available:
- Passenger name.
- Exact addresses of where you will be traveling to and from.
- Time of the trip(s).
- How long will you need the subscription?
- Will times, days and addresses be consistent?
How often can a subscription be changed?
A request to change a subscription can be submitted once every 60 days.
Can I cancel a single subscription trip?
Cancellation of a subscription trip must be made at least one hour before your scheduled trip. You must call the Dial-A-Ride dispatcher to cancel a trip. Dial-A-Ride drivers cannot cancel trips or make a new trip request for you.
Can I suspend my subscription?
To avoid no-show penalties, please call our dispatch office to place your subscription ride on hold during times of vacation, illness or any reason you will not be taking your scheduled trips. Be sure to tell us the date you want your subscription ride reactivated.
What happens on holidays when Dial-a-Ride isn’t running?
Subscription rides (including dialysis patients) are automatically cancelled on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
